Estimated Processing Time:
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1-3 business days for 80% orders
- 4-7 business days for 20% orders
What is the deliver time?
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USA : 7 - 11 days
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United Kingdom : 5 - 11 days
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Japan : 3 - 6 days
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United Emirates : 8 - 15 days
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France : 6 - 11 days
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Germany : 6 - 11 days
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Italy : 7 - 12 days
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Netherlands : 6 - 11 days
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Spain : 6 - 10 days
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Norway : 8 - 10 days
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Greece : 8 - 14 days
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Canada : 7 - 11 days
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Australia : 7 - 10 days
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New Zealand : 7 - 10 days
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Ireland : 6 - 11 days
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Belgium : 7 - 10 days
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Portugal : 10 -15 days
- Lost, Missing, or Stolen Packages & Incorrect Addresses
Please note the following:
We are not responsible for any lost, missing, or stolen packages after they have been shipped. Once an order leaves our facility and is in the carrier’s possession, it is the carrier’s responsibility to ensure the package arrives at its destination. For any issues regarding lost or missing packages, please contact the carrier directly using your tracking number.
We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. Please ensure you review and verify your shipping address carefully before completing your purchase.
- Has my order been placed?
We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. Make sure that this email has not ended up in your spam.
Please note that it may take up to an hour for this email to be sent when the transaction must be reviewed and approved by your payment provider. Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that shows your tracking number / package ID where you can see where your delivery is.
- Can I cancel my order?
If you wish to cancel your order, contact our customer service department as soon as possible. Please give us a call for faster handling time. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee that we can cancel your orde
- Can I change my shipping address?
If you want to change your shipping address, please contact our customer service as soon as possible. In order to keep our fast delivery times, your order is processed as soon as it has entered our system. Once your order has been processed, we cannot make any changes. We can therefore not guarantee that we will be able to make the change for you.
- Can I order by phone or email?
In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.
- What happens if my order delayed?
We work with leading shipping suppliers to enable fast deliveries from our warehouse to your home. However, there are sometimes delays, if this happen you are more than welcome to contact our customer service for help.
- Where is my package?
To track your order, please add your order number and the email address used when placing your order. Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.
📍 71-75, Shelton Street, Covent Garden, WC2H 9JQ , London, United Kingdom
📞 +447411 145185
📧 info@bleu-ribbon.com
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